Summary
SK Heating and Cooling Ltd is a leading specialist in Refrigeration, Air Conditioning, Mechanical Ventilation, and Heating, serving commercial clients across Gloucestershire and the surrounding areas.
The Role
SK Heating & Cooling Ltd is seeking an ambitious Client Relationship Manager to take full commercial ownership of a portfolio of key service and maintenance contract accounts across our HVAC and Refrigeration business.
This is a commercially accountable role, focused not only on protecting existing revenue but on growing account value by a minimum of 10% year‑on‑year through proactive relationship management, upselling of services, and identification of new opportunities within existing client estates.
You will be the senior point of contact for your clients, responsible for service delivery, account performance, and commercial growth.
Package & Benefits
Location: Gloucestershire / Regional (client‑facing role)
Salary: Competitive salary, dependent on experience up to £40k
Hours: Full-time
What We Offer:
Car allowance
Company pension scheme
28+ days holiday including bank holidays
Your birthday off every year if it falls on a working day
Extra annual leave for each year of service
Sick pay
Company events
360 Wellbeing Healthcare and Discount code programme
Autonomy to shape and grow your account portfolio
Ongoing development within a growing, commercially focused HVAC business
Responsibilities
Take full ownership of assigned client contract accounts, including service delivery, retention, and commercial performance
Drive minimum 10% annual growth across existing accounts through upselling, contract optimisation, and added‑value service offerings
Build strong, long‑term client relationships, positioning SKHC as a trusted partner rather than a contractor
Identify and convert “missing services” to maximise full HVAC and Refrigeration coverage
In collaboration out our estimating teams, prepare present, and commercially justify detailed quotations for contract PPM, system upgrades, and remedial works
Ensure all accounts operate in line with SKHC procedures, KPIs, and financial controls
Act as the conduit between clients, engineering teams, helpdesk, and senior management
Negotiate contract terms and renewals to protect margin and secure long‑term commitments
Maintain accurate compliance, service records, and reporting via CAFM (Clik) and back‑office systems
Attend and lead client review meetings, presenting performance, improvement plans, and growth strategies
Skills & Qualifications Required
Essential Requirements:
Proven experience managing and growing contract accounts within a Service & Maintenance environment
Demonstrable track record of achieving revenue growth within existing customer bases
Strong commercial acumen with the confidence to challenge, negotiate, and influence clients
Experience managing account financial performance
Working knowledge of HVAC and Refrigeration services (industry experience highly advantageous)
Ability to understand and translate technical requirements into commercial opportunities
Highly organised, detail‑focused, and comfortable working to targets and deadlines
Strong IT skills, including MS Excel, Word, and CAFM systems
Why Join SK Heating & Cooling?
This role offers the opportunity to own client relationships end‑to‑end, directly influence account growth, and play a key role in shaping the future commercial performance of SK Heating & Cooling. If you thrive on responsibility, accountability, and delivering measurable results, this role will suit you.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability.
Apply now
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